2 men arrived at my home too soon and charged me for equipment I didn't order 2 men arrived at my home at 8am, and said they weren't able to see my request for them to come close to 9am. During the install, the experienced installer didn't provide me with the costs upfront until after he installed my panel. Then he charged me for a key fob I didn't order. When I pointed this out, he said most people order the key fob he sold me, and he made a mistake. He said the payment was already completed, and to reverse it would take several phone calls, so I just agreed to pay for it.

Door Monitors not Insstalled At Time of Service The young man that came installed everything was new and did not install the door monitors. So I went two months without protection and after much calling and review, finally got them installed and ADT did give me some credit. A representative named Robin was very helpful.

ADT is bad business! Left a review about ADT and I got a reply to contact with screenshot of my review to an email. Ha! The email doesn't exist. More points against ADT! Unbelievable! Absolutely will not renew contract! Bad business!

Company was very courteous Company was very courteous, etc. So far I'm liking my equipment. However, I was told that anytime the alarm goes off I would get a phone call and the first time it went off, I didn't. I'm not sure if it's because I had gotten to the box and turned it off or what but the tech told me they call each and every time immediately so maybe I misunderstood. Also I was under impression from talking with a former manager that I was going to get 2 pieces of equipment for a certain price and was told by the home tech that it was not included. Not sure what happened there either. However, I'm going to continue with ADT and hope I am pleased with everything in the future.

the financial part of my transaction… the financial part of my transaction was not truthful, I spent three times more than I was quoted, I was not happy at all with the way prices was quoted to me and then after instillation , was twice more, I did not like that payments was automatically taken out of my account .. quotes was too high given correct numbers after instillation