Installer was completely inexperienced. Installer was completely inexperienced, & what was supposed to take 2-3 hours, took 13 hours for a pretty simple security system. The installer put two sensors into the wrong windows, then forgot to add them back, so I am missing two. I was mischarged for items, and they tried to overcharge me, after the installer came out, so they stuck me with a large additional charge, after telling me everything would be free, with a current promotion. Now I have to go through a 2nd installer coming out to fix all the issues. Buyer beware!!!!! This was a total nightmare!

Not the ADT we had in Texas We have been long time ADT customers in Texas. Just recently moved to Florida and had ADT installed in our home. We were given just ONE fob for the system-could have purchased a second one. We also were told we could control the system on and off via my cell phone. After several attempts, the cell phone access to the system still does not work. There has also been no follow-up to see if it is working. That is just not good customer service and was very disappointing after the 5 star service we were used to in Texas.

the financial part of my transaction… the financial part of my transaction was not truthful, I spent three times more than I was quoted, I was not happy at all with the way prices was quoted to me and then after instillation , was twice more, I did not like that payments was automatically taken out of my account .. quotes was too high given correct numbers after instillation

Great team Darryl Bailey and Breland Johnson were awesome! I have never had sales people with so much enthusiasm. They explained everything from install to payment and billing. Kaden, the tech came out the next morning for the install. With all of the commotion from the kids (day care), he did an excellent job. Thank you all

I do not like the high pressure sales… I do not like the high pressure sales tactics. Buy now or loose the credits toward equipment is unfair to the customer. Installation took until almost 11 pm and I was so tired that I did not comprehend all of the instructions. Have requested and not received a set of written instructions. Also, did not get the USAA Discount.