I have Ben with smithompson Security…18 years I have Ben with smithompson Security company for 18 years and I have been very satisfied every time I’ve had a problem they took care of it so for me that is the customer service they will don’t fix it stay with the one Mr. Tucker thank you Smith Thompson alarm Co.

Doors Replaced and System Down We had some doors replaced and the result was an inability to set the alarm system. Our system is part old wiring and part wireless. We contacted ST support and got Aaron. He went through the protocols, gave me understandable directions, evaluated the system and came up with the problem. He immediately scheduled a tech and helped me to get the majority of the system back on line. Couldn't have been easier and more thorough. Thanks guys and gals.

Easy scheduling and fast installation, Thanks !!! We are a new family in the area and wanted to protect our home. We used ADT for more than 10 years, but wanted a personalized service. Found Smith Thompson Security is a local company with really good reviews and they took care of us as soon as possible. The installation process was a breeze, our technician was very knowable and explained easily how the system work. Thanks Smith Thompson Home Security for making our home secure.

This company has the worst customer… This company has the worst customer service and corporate personnel I have ever experienced. They are unprofessional, lack customer service skills, and will hang up on you when you ask to speak to the manager. Worst of all, the "manager" has the worst attitude of them all. I had an alarm go off by accident, and they took a while to call, so I inquired as to why it's been so delayed the last year, only to find out they've been calling the wrong number. When I told the manager this, he lied and said they reached me at the number that's been disconnected for years, and then said it was his word against mine. I will never recommend this place. I value my family's safety too much to count on the people I spoke with to have my family's best interests in mind. These people are simply there for a paycheck and don't truly care about their job, which is ensuring the safety of their customers!

Excellent in many ways Their customer service listens and captures the issue and arranges the technician visit. The technician was very methodical, and I had no doubt that the issue was fixed when he left. Very happy with Smith Thompson.