We had our Alarm System 4G LTE Ready… We had our Alarm System 4G LTE Ready Cellular transmitter upgrade today. It was the very best experience we have had in a long time. He came within the time frame window, quickly did an excellent installation, fixed some other things that needed to be tweaked, and was very pleasant to work with! Thank you Smith Thompson!

Worth the Wait! Friends and family of ours referred us to Smith Thompson, but we had locked ourselves into a 3-year more expensive contract with a competitor. The competitor reduced our bill and we decided to wait the remaining 16 months to avoid the hefty penalty. However, when the time came, we made the switch. The installation was quick yet thorough. We are beyond satisfied with the services Smith Thompson provides. We have and will continue to recommend Smith Thompson going forward. They were definitely worth the wait!

2 HOUR RESPONSE TIME We had our alarm go off in the middle of the night on Saturday. We got zero calls from the alarm company in response. We secured our house again and I waited up for another hour to see if they would respond. Nothing. TWO HOURS LATER, at 4am, the police department is pounding on my front door. They just received the call from the alarm company. So, the cops weren't called for over 2 hours after the alarm sounded. When I called back the company at 4am, the person got a complete attitude with me saying they had so many calls because of bad weather in a city over 4 hours from mine. They were answering calls in the order received. So, at 4am she's arguing with me about the acceptability of a 2 HOUR response time. The next morning, I called to talk with someone. This lady's response to me was if I wanted to discontinue my service, that would be a billing issue. She didn't care one bit about the fact that I was concerned about their response time. She then put me to a manager (who wasn't in until Monday), and I left a message. I never received a call back from the manager. I had to call three days later and speak to him. He also didn't give any concern to my issue. None at all. After talking with three employees of this company, not a single one did anything about my issue or gave any reassurance of my concern with response time. Perhaps they have too many customers to service. I am just thankful that the alarm wasn't for an emergency where I would need the police or ambulance. So, now I am questioning why I pay Smith Thompson to monitor my home if responding to alarm calls in a timely manner isn't on their list of importance.

Not very Happy. I had my service started on 07/01/2020, the service person was clean and efficient. He set up my service in less then an hour installed a new board so I may use my smartphone to activate the alarm. IT did not work, and it is going to take two weeks before someone can come out and make repairs. I just regret paying up front when I could have been billed.

Very unprofessional technical support… Very unprofessional technical support team. I called because my key fob wasn't working, get in touch with a technical support member Andrew. He was trying to sell me a new key fob because the serial number he was looking for it's not there. Also very rude and unprofessional . I submit a support online to the company but no one contacted me. Very unprofessional technical support team.