Pathetic I took a day off from work to be home to install the "required" upgrade to my alarm. That was seemless until after the paid technician left I discovered the key fob remotes no longer worked. Calling the tech line I received a snooty brat female on the other end of the line that immediately claimed "you don't have any remotes on your account, how many remotes do you have and I will reschedule the technician to come back out and fix the problem" Apparently its no problem for them for you to miss more work and leave a half finished job behind so they can come back and finish up. These are only the remotes I've had for years, the ones that existed and worked before the "upgrade" for many years yet now they are not on my account and now this security system is rendered almost unusable.

This company has the worst customer… This company has the worst customer service and corporate personnel I have ever experienced. They are unprofessional, lack customer service skills, and will hang up on you when you ask to speak to the manager. Worst of all, the "manager" has the worst attitude of them all. I had an alarm go off by accident, and they took a while to call, so I inquired as to why it's been so delayed the last year, only to find out they've been calling the wrong number. When I told the manager this, he lied and said they reached me at the number that's been disconnected for years, and then said it was his word against mine. I will never recommend this place. I value my family's safety too much to count on the people I spoke with to have my family's best interests in mind. These people are simply there for a paycheck and don't truly care about their job, which is ensuring the safety of their customers!

What a change makes with the right people, smith thompson I had another home security company for 35 years, they kept going up up , until I met SMITH THOMPSON. I scheduled an appointment (at my convenience) a skilled technician came out did the job, i was so pleased , everything works "GREAT" For the money , the excellent service , you just can't beat it ! Thanks Smith Thompson, marion '

We had our Alarm System 4G LTE Ready… We had our Alarm System 4G LTE Ready Cellular transmitter upgrade today. It was the very best experience we have had in a long time. He came within the time frame window, quickly did an excellent installation, fixed some other things that needed to be tweaked, and was very pleasant to work with! Thank you Smith Thompson!

2 HOUR RESPONSE TIME We had our alarm go off in the middle of the night on Saturday. We got zero calls from the alarm company in response. We secured our house again and I waited up for another hour to see if they would respond. Nothing. TWO HOURS LATER, at 4am, the police department is pounding on my front door. They just received the call from the alarm company. So, the cops weren't called for over 2 hours after the alarm sounded. When I called back the company at 4am, the person got a complete attitude with me saying they had so many calls because of bad weather in a city over 4 hours from mine. They were answering calls in the order received. So, at 4am she's arguing with me about the acceptability of a 2 HOUR response time. The next morning, I called to talk with someone. This lady's response to me was if I wanted to discontinue my service, that would be a billing issue. She didn't care one bit about the fact that I was concerned about their response time. She then put me to a manager (who wasn't in until Monday), and I left a message. I never received a call back from the manager. I had to call three days later and speak to him. He also didn't give any concern to my issue. None at all. After talking with three employees of this company, not a single one did anything about my issue or gave any reassurance of my concern with response time. Perhaps they have too many customers to service. I am just thankful that the alarm wasn't for an emergency where I would need the police or ambulance. So, now I am questioning why I pay Smith Thompson to monitor my home if responding to alarm calls in a timely manner isn't on their list of importance.