the setup process was quick and easy the setup process was quick and easy, and the technician was explain me slowly and detail. I like the fact that it is no contract and we can cancel anytime. The only thing is the basic plan doesn't include a remote to turn on and off alarm. that's why it didn't get 5 star.

I would recommend Smith Thompson… I would recommend Smith Thompson without any reservations whatsoever! We were customers of Protection One for over 25 years and then we moved and realized that there isn't a contract with Smith Thomson! Their customer service is TOP NOTCH! My daughter will be moving into her first home next month and we will definitely tell her to get Smith Thompson!

Not what they used to be! Been with this company for over 10 yrs. Was very pleased, especially when they would call you even if you set the alarm off by mistake-making sure you are OK. Their only job is to contact you when your alarm is tripped to make sure you are OK, and notify the appropriate deparment if there is a situation. I had a guest get up this morning and set off the alarm. It went off for about 45 seconds before I could turn it off. NO CALL! I had set it off myself twice before over the last couple months and disarmed it quickly, which I assumed is why they didn’t call (they used to calL EVERY TIME). After this morning, I can see the trend that they don’t care anymore. And PLEASE don’t chalk this up to Covid! I’ll be searching for another company that honors what they tell you to get you committed to sign a contract. Sad, I recommend this company to friends and my girlfriend-who all signed up. Now I have to let them know how this company is not living up to its promise.

Doors Replaced and System Down We had some doors replaced and the result was an inability to set the alarm system. Our system is part old wiring and part wireless. We contacted ST support and got Aaron. He went through the protocols, gave me understandable directions, evaluated the system and came up with the problem. He immediately scheduled a tech and helped me to get the majority of the system back on line. Couldn't have been easier and more thorough. Thanks guys and gals.

I have Ben with smithompson Security…18 years I have Ben with smithompson Security company for 18 years and I have been very satisfied every time I’ve had a problem they took care of it so for me that is the customer service they will don’t fix it stay with the one Mr. Tucker thank you Smith Thompson alarm Co.