Went to Cannon.com to look for shelf… Went to Cannon.com to look for shelf clips, couldn't find any on the site so against my better judgement I decided to start a chat...all good from here. Toni was on the other end and she was fantastic, I was expecting to have to pay if I could get them at all, was also expecting BOT on chat, she was very helpful, explained the warranty coverage, opened a case and sent it to someone who will be in touch and apparently send me clips. This was the best customer support I have had in many years. Toni--since I can't buy you a beer I will have a second one on your behalf this evening. Cheers all and thanks again.

I'm rating my cannon 64 safe on every… I'm rating my cannon 64 safe on every site I can so I can get Cannon to stand behind their warranty and fix my electronics lock that has been broke for 2 months, the electronic lock won't lock and their customer service keeps telling me the parts are on the way. Terrible customer service

Help for second generation customer. I purchased a safe second hand. Functions, but I needed the associated paperwork, and a few of the shelf clips. Customer support emailed the pdf for the literature, and I was contacted by sales that the clips were on the way. Unbelievable great service.

I called cannon safe customer service… I called cannon safe customer service over a month ago because the lock won't work and I can't get into my safe. They keep saying to try something else I have tried everything they recommend. Then they say they will send locksmith and turn around and tell me to try the same thing over and over. Cannon does not stand behind their product.

Agent was very helpful with… Agent was very helpful with instructions on how to open my Old safe. So thankful!!!