Cannon reps Jose and Romeo were great! Cannon reps Jose and Romeo were extremely helpful and courteous! I had a problem opening my safe after being away for several months and the battery had died. We were able to solve the problem (operator error). Cannon and its reps really stand behind their products and provide great customer support. Thanks again!

I got a cannon safe and it was missing… I got a cannon safe and it was missing 2 of 3 spokes to open the door, missing shelf clips to hold up shelves , and my keypad didn’t work. Seems to be a common problem with bad customer service. The lady I spoke with was very unhappy to be at work it seemed like and got irritated after I listed all my problems

I just chatted with customer service… I just chatted with customer service rep Toni Rodarte and they were very knowledgeable, kind, and courteous. They assisted me as best they could and, when I could proceed no further, found a way to continue our conversation via e-mail.

CANNON SAFE JUNK WARRANTY Went to order a spare key for my Cannon Safe and was told they no longer have keys. They wanted to sell me a whole new locking system and I would have to have a locksmith install it. My safe works find and only need a spare key. When I bought my safe, it had a LIFETIME WARRANTY, I guess it really doesn't. BEWARE OF CANNON SAFES WARRANTY, (it's not worth the paper it's written on).

My 10 year old safe needed a keypad… My 10 year old safe needed a keypad replacement. Never did i anticipate Cannon sending me one free of charge. Thats a stand up company!