I'm very pleased with the expertise use… I'm very pleased with the expertise use by this company, Home Outlet Direct. Their shipping practices are exceptional. They over pack everything. They go so far as to separate item which historically get damaged. I have received almost an entire kitchen and nothing damaged.

Excellent customer service and exceptional value I had a wonderful experience with Jamie in Customer Service. I emailed her with an issue, and it was resolved quickly and easily. From the ease of ordering, a return/exchange for slight damage of a delivery, to sending us a missing item, we've had an amazing experience with Home Outlet Direct. And we LOVE our Zline appliances. They're high-end looking and are exceptional quality, but did not break the bank. 10/10 for value.

Shuffled me off to manufacturer to deal with a defect The front control panel to a drawer microwave arrived with a wave --indented at one point and bulging at others. Home Outlet Direct told me I needed to make a warranty claim with the manufacturer or pay a restocking fee of 30%. I am in the middle of that process now-- and it is a time sink. They sent me a warranty claim link that prompts for registration and upon completing it bounced out without allowing me to make a claim. I had to call back HOD and then learned the same link AFTER registration will allow for a warranty claim. See, it's just a time-sink. Now I wait for the manufacturer to reach out, and then who knows what. I'll not repeat business here --instead, buy locally and have the option to return an out-of-the-box defective product.

Love my new appliances We just finished our renovation on our new kitchen and I’m in love. I’ve wanted a high end range for years, but the prices for Viking are astronomical. I discovered Home Outlet Direct (HOD for short haha), and the high quality appliances they offer. I spoke to their sales rep and they helped me find an appliance bundle that fit my kitchen. I ended up going with a ZLINE and couldn’t be happier. Everything arrived quickly and without damage. We finally finished our renovation I’ve been using them for over a week now. They work great and look even better.

A total home kitchen transformation courtesy of HOME OUTLET DIRECT We researched appliances for our home renovation for well over a year until I found Home Outlet Direct. From that point on, smooth process. We selected a fantastic Thor Package, ordered and within 3 days received communications from the company asking about our timeline and how did we want to take delivery. Appliances arrived crated and well packed. Included with the order were the specification sheets for each appliance. We gave those to the kitchen designer who incorporated into our renovation plans. Easy installation for our contractor. If I had to do it all again, I would go straight back to HOD. I have also recommended to friends and family!