I bought a mini split system from them… I bought a mini split system from them online and we had issues with it. Finally Mr. cool and home outlet direct agreed to refund it for full price so I sent it back in and now they are refusing to give me my money they have the product and my money they will not answer the phone. They will not transfer your call. I have very poor customer service.

Excellent quality and service! Excellent quality and service! From the ordering process to the delivery it was a pleasure to order from this Home Outlet Direct! I spoke to a sales associate who helped put a quote together for me and answered all the questions I had. I ordered a full set of ZLINE kitchen appliances. To be honest I was surprised how quickly they arrived, impressive!

Happy with recent purchase I recently purchased a Zline appliance package through Home Outlet Direct. Their customer service was top notch. I dealt with a few different reps and they were all very knowledgeable and helpful. They also were able to give me some additional discounts, which helped me since I am working within a tight budget. The appliances are gorgeous and have a really high quality look and feel. I would highly recommend using Home Outlet Direct for your appliance needs!

BAD PRODUCTS There was a recall on their products because of leaking issues. Just want to make sure to post my voice so that others know to be careful buying from this store. They are sell bad products to good people… its only a matter of time before this business is SHUT DOWN.

Best prices, BEST customer service The customer service is the best, period. This company went waaaayyyy above the call of duty to help me. I normally wouldn’t write a review like this, but I just have to acknowledge the amazing service I received. They go out of their way to make sure their customers are taken care of and happy with their order. I will be giving them as much business as I can because of how good of an experience this was. They are responsive, professional, they FOLLOW THROUGH, they’re friendly, I could go on all night. I am so pleased to have found them. They are simply the best. You’ll agree!