My new favorite company! The responsiveness, knowledge and expertise of the people is exceptional. And the system support I received from Darrel K related to switching over the settings of my rather old ITI system was nothing short of outstanding! He was an absolute delight to work with and the entire process could not have gone smoother or quicker. I have a lot of experience with these kind of things and were it not for his expertise and very methodical approach, it would have taken much longer! I am thrilled to have found Alarm Grid and can't speak highly enough of the company -- and glad to be free of the other (name brand) guys!

Highly recommended Highly recommended. I had some issues with my alarm system (not Alarm Grid related) and Brandon stuck with it and got my system up and running. Great customer service!! Thank you Brandon.

I am very pleased with Alarmgrid I am very pleased with Alarmgrid. Freddie spent over two hours with me and was very patient getting my new communicator activated. It turned out that my system had an old voice board and some bad wiring that was interfering with the system.

Long-time Alarm Grid customer impressed! As a long-time Alarm Grid customer, I know what to expect from their customer support team. Freddie didn't let me down today. Freddie quickly assessed the issue, provided a solution and instituted a fix. At my next Total Connect 2 log-in, everything was PERFECT again! Quick, friendly, efficient support may be hard to find some places...but, NEVER at Alarm Grid. Never disappointed, always impressed! Thanks again, Freddie, for making my vacation much more stress-free by getting my system back up-and-running again!

excellent information The tech was very patient with me and knew how to solve my problem. He explained what needed to be done and directed me on how to do it.