I am very pleased with Alarmgrid I am very pleased with Alarmgrid. Freddie spent over two hours with me and was very patient getting my new communicator activated. It turned out that my system had an old voice board and some bad wiring that was interfering with the system.

Amazing customer support Amazing customer support. Especially technical with troubleshooting issues or making improvements to the system. I've worked with Darrel K multiple times and always get my issues resolved!

excellent information The tech was very patient with me and knew how to solve my problem. He explained what needed to be done and directed me on how to do it.

Alarm.com SEM - Convert an old system to ADC This is the second Alarm.com install I have done with the help of Alarm Grid. Freddie Daniels was FANTASTIC to work with, guiding me through each step in the process. First, I thought I was going to have to change the whole panel and many sensors. Freddie cut through all that and pointed out the ADC SEM communicator, attached directly to my existing system, for a very moderate cost - no new panel or other hardware necessary. Then he walked me through the wiring and installation and stayed cool and informative as we worked through a wiring fault issue over several days. Finally, he ensured the system was operational and all permits were in place and sent me off to add users, etc., with written instructions. Though initially daunting, Freddie's patience and knowledge made it fairly simple and fun.

Fantastic service and just an email away. Kalen was great. Good customer service is difficult to find these days. I REALLY appreciate being able to contact Alarm Grid with my questions and receive quick, friendly and very helpful service. I look forward to doing more business with Alarm Grid and people like Kalen. Thank you for your help Kalen and Alarm Grid!