Never received -SCAM Ordered May 1 - I received an order number but never received a tracking number (as stated should have been within 48 hours). I contacted their support several times, and the response was always the same - please be patient. I lost patience on 6/3/22 when neither a refund nor a tracking number was received. I have contacted my bank's fraud department. Update 6/5/2022: Order #2218729052

I want a refund I have been trying to get a refund on this blast auxiliary air purifier for over two months. I have only gotten a run around. I am not satisfied with this product, I think it is cheap and not effective.

This product does not perform as described This product does not perform as described in he advertising video. The heat produced can only be felt if you are within 12" of the front of the unit. It will NEVER heat up even a vey small space. I initially requested a refund for this product a month ago. I have since received 8 messages promising to send me a return label but never doing so. This lack of action and delay tactic has SCAM written all over it. If the Company spent as much time responding to the initial request as they have delaying, the issue could have been resolved. Worse customer service ever. Order Number 2220022344. Interesting that each time this post is updated, a quick response from Blast Auxiliary is written, supposedly reaching out resolve the issue. But then nothing further results. No action. No resolution. No response. Nothing.

Is this a scam or an honest mistake? On 6 January I inadvertently ordered 2 heaters on the website. I realised my error at once, but was unable to communicate with Blaux to cancel the order. I first discovered that the order had been processed when £98.93 was debited from my PayPal account. The payment was in favour of a business called "Quality per 44" with a phone number in the USA. On 19 January I received a 'no reply' email from "Shipbob", telling me that "Your order 91862177 is packed and will be shipped by Evri". I replied: "I am unaware to what item this email relates. Please do NOT arrange shipment by Evri." That request was ignored. On 11 January I discovered that £98.93 had been debited to my PayPal account. I identified the merchant's contact information as "Quality Performance Ltd Corpn". I emailed the same day: "I do not recognise this order. Please instruct Evri NOT to ship this order, and arrange a refund on my PayPal account." There was no acknowledgement or reply. On 12 January a package without any identification was left on my doorstep, in which were 2 unwanted Blaux heaters. Can you please arrange to email me a return label, and a refund to my PayPal account, in default of which I shall be obliged to treat this as a scam, and to notify all concerned. While the response below claims that the order no quoted related to 2020, that is the ONLY order no I have been given relating to this shipment. It arrived without any identifying documentation. My repeated requests for a return label have been ignored. Having raised a dispute with PayPal, the response of Blaux is " We offer a full 60-day money-back guarantee if you are not completely satisfied........". I am not; but my request for a refund is ignored. I am pretty sure that there is no honest mistake here!!

Company calls customer liar Company calls customer liar! This company is a literal nightmare! BEWARE. After endless emails with no order delivered, the company say they delivered to my porch( don’t have one) my property has 24 hour CCTV cameras which stores all footage, no delivery was ever made, yet, my truthfulness has been questioned! Rather than accepting this ( cameras don’t lie) they continually harass me by email & refuse to accept that, no order was delivered. A disgusting way to treat customers .. talk about ‘bad customer service’ .. I’ve left it to my bank now, further harassment will mean me taking legal action.