Leadership does not care about customers. Le Creuset Customer's. I ask that you look past the pretty colors and the well made cookware. Customer service comes first. Not the product. Please take this from someone who has went to managers and the people over managers and leadership about the horrible customer service. I have tried to explain how that impacts a customer every time they look at the product. They do not care. I have spoken to leadership before. They have been dishonest and love to blame the customer. Stop buying. That is the only way they will wake up and pay attention. This is a genuine honest review.

Le Creuset kettle. I bought a Le Creuset kettle in May 2022, it started rusting and I could no longer use it. I emailed Le Creuset, they responded quickly and requested that I send them photographs of the kettle and provide further details. They replaced my kettle. Fantastic after care service.

Don't waste your money Don't waste your money. Paid £75 for non stick pan to which everything sticks from day one! I read the instructions booklet carefully! It is worse than the £5 , 3 year old pan it is replacing. Customer service was pompous, unfriendly and unhelpful. Date of experience: 14 March 2024

Faulty bakeware. Poor value for money Purchased a considerable number of items from the bakeware range. Springform tins after little use now rusting and lining coming away. As these are no longer safe to use I have disposed of them. I sent clear photos to Le Creuset Customer Service and was asked to return items for inspection when photos were perfectly clear. Not sure what has happened to Le Creuset - high price, poor value for money and customer service non existent. Years ago I had a faulty non stick frying pan which was replaced without question. I've made my last purchase with this company

Made an order for products through and… Made an order for products through and add for a cookbook and get a cookware set for free "just pay shipping ". The money was taken from my account but never received anything, not even the cookbook. Promotion said ships out in 2 to 7 days but I never received anything. It has been over a year now and I have moved to another state, but it was over 6 months before I moved. Not sure if they are worth getting, but watch carefully if buying through an add on the internet.