Hesitant to order a prom dress online...BUT I was very hesitant to order a prom dress online, but there was no local store that carried the right size. I called Ruby’s to verify the dress was in stock, and received a prompt return call confirming it was. I immediately ordered the dress and had it in hand in two weeks, which was just as promised. The employees I dealt with were very professional and Ruby’s met every expectation!!!

Poor customer service and return policy I received the dress late mid week and called and left a message Friday night on the machine and sent a message via their website to call me to return the dress .. nothing none called or replied to my request .. I called again Monday in which whom ever answered the phone said it was out of their 3 day return policy … he raised his voice at me … I wouldn’t buy a thing from this web site I spent close to $500 and they are poor at best in customer service

Ordered a month ago Ordered a month ago, recieve a email stating it shipped out 02/10/2024 it’s 03/09/2024 I still haven’t received my order. I will never in my life ever order from this company again!

We weren’t expecting such a variety of… We weren’t expecting such a variety of dresses. Pleasantly surprised at the selection. We were helped by staff and when my daughter didn’t find the dress she wanted they made sure we got what we were looking for. Thank you for helping my daughter find her Prom dress, shoes and accessories.

This is now our go-to shop for dresses This is now our go-to shop for dresses! They have such an amazing selection. Even my very picky daughter found so many dress options for upcoming dances. But the best part is their customer service. We live across the country, and our orders are always shipped quickly and packed with care. Love this store!