Eddie Serna
GBFortunately the HIDS work well Order shipped and delivered as promised. Nicely packaged but I was a little surprised there was no shipping doc for return purposes if necessary, no installation instructions or where to get them (although that was fairly simple to figure out). I had to return the first set of HIDs because, apparently, Hyundai does not use the same connectors for their projector lights as others in the auto industry so. I assume this because I order LEDs from another lighting company and the connectors were the same problem. That's not your fault but that's not mine either. The rep who was doing the fact-finding to determine my issue with the lights finally concurred that I needed H11 and 9005 lights. He topped it off by saying "We won't charge you the 15% restocking fee." Well, bully for youse guys! I gave you the lead; make sure this doesn't happen again to your other Hyundai customers. The other light company didn't threaten me with restock fees. They even paid for shipping the lights back to them. That company was Diode Dynamics. I didn't make my final purchase with them this time because they didn't have HID lights for the Hyundai and I wasn't impressed with the light output from the LED bulbs.
Paul
GBTking back my bad review I wrote a review two days ago giving 1 star. I contacted the company again and chatted with Kevin a manager. After exlianing the whole problem Kevin is sending me a complete kit at no charge - THAT'S MAKING THINGS RIGHT, am taking back my bad review
Mister J
GBThe add was misleading The add was misleading, I thought I was getting Headlights even though the order stated fog kit. My assumption, based on the presentation in the sales panel, is very misleading and caused confusion. This order will be returned.
Bullet
GBMy fault, made right! I placed an order for my daughter's car. Got the bulbs delivered very quickly. Simple install. Went well but the output was far from what we were anticipating. I went back on their website and contacted their customer service. VERY quick response! Come to find out, I ordered the wrong type of bulbs for the type of headlight assembly that we have (Projector vs Reflector). Kevin made everything right for me by suggesting the type of bulb (HID) we should use and also by taking my return back because of my mistake. Thank you Kevin and thank you XenonPro. We will be doing more business down the road for sure!
Ingrid Orosa
GBAmazing customer support! The manager of this company was the highlight of my incredibly positive experience. His attentiveness in customer support is top notch which is often lacking in today’s world and truly made me feel like a valued customer. The led’s sold are of the highest quality and shipped with the utmost care. You’re the best, thank you! 😊 🙏