Great Customer Service I received a bench that had a some issues from shipping. Brittney was on it immediately, kept me updated on what the manufacturer would do and worked out a very fair solution. She also would have exchanged it for a new one or let me return it. I can’t say enough good things about her sunny attitude and willingness to resolve the issue to my satisfaction. I will absolutely buy From them again. One of the best customer service experiences I’ve ever had.

I ordered a pouf as an open box item… I ordered a pouf as an open box item (description was item was new but original packaging was damaged) and I was a little nervous because it was marked as no returns/refunds and was worried what would happen if the pouf wasn’t actually in good condition. Order shipped so quickly (I ordered late Monday night, shipped Tuesday, and arrived NYC on Thursday morning). The order was packaged extremely well- so much sturdy protection, and I’ve unboxed an item that’s in perfect condition. Very happy with this order!

Lousy customer service Poor communication and terrible customer service..I've tried 4x to get pre-authorized for a return before their 7 day return policy window runs out. No replies. I'm just going ahead and shipping it back. If they hit me with a restocking fee because the return wasnt pre-authorized I'll dispute it with my VISA card. I won't buy from them again. Their "quick ship" took me 6 weeks to receive my item. When I contacted them about this I was told it had been delayed. Well,I guess so,but couldn't they have contacted me?

Pippu Slow Brewer I received my elegant Pippu Slow Brewer! It makes a perfect the perfect cup of coffee every single morning. Batten Home’s customer service is outstanding, they answered my questions and delivered in a timely fashion. I cannot wait for my home renovation to be over so I can buy more!

Second time I have ordered from this… Second time I have ordered from this company and they did not disappoint. Quick and effortless transaction. Product is even more beautiful in person. Thanks!