Never Received Product I purchased a light fixture from Batten Home and received an order confirmation stating I would receive another email once the item had shipped. I waited and waited, receiving no further correspondence from the company. Finally several weeks later I decided to email them to check up on the order. They responded to tell me that the item was out of stock. Would have been nice to receive this information after placing the order rather than waiting around for a month for a package that never came!

Wonderful customer service Wonderful customer service! There was an issue with a product, and they offered the option of a generous rebate or a free return. Shipping is speedy, and items are packaged nicely. As far as I can tell, this is one of the only domestic distributors of Skagerak, Form & Refine, and other great northern european brands.

Great customer service Beautiful item and packaging and good price too. I ended up returning the item I got as it was too big and it got damaged by UPS. They were incredibly responsive and helpful in filing a claim which I really appreciated, very nice to work with.

Great service! Read terms of service. Before ordering from Batten Home, I was hesitant to order because of a few bad reviews. Shaan, the owner has done a great job of explaining Battens Homes terms of service. I have ordered numerous lighting and home decor items for my clients. The service has been exceptional and as described. Will order again….

Quality and Service standout!! Well designed, green/sustainable products for our new dwelling. Customer service above and beyond expectations. Real product provided by real folks. Quality and service standouts!!