Wonderful customer service Wonderful customer service! There was an issue with a product, and they offered the option of a generous rebate or a free return. Shipping is speedy, and items are packaged nicely. As far as I can tell, this is one of the only domestic distributors of Skagerak, Form & Refine, and other great northern european brands.

Will be buying more Hard to find quality products that are also beautiful. Received order faster than expected and items are even better in person. Will be a repeat customer! Thanks!

One of my go-tos for all of the special… One of my go-tos for all of the special pieces in my home. They have excellent customer service and work hard for their customers. I ordered an item that was taking quite some time to ship. I was able to exchange it for a similar item that was ready to ship and was issued a refund for the price difference. Amazing and would highly recommend.

Disappointing experience I ordered from batten home over 3 weeks ago and my order has not even been processed yet. I have reached out right after placing the order to check on the processing time and was advised that it’d take 2-3 week to ship it. Yet, after 2.5 weeks when checking on the status again, I received no response. The order was placed on 11/17/2022 and today is 12/15/2022 and I have not heard back yet on where the items are. This is extremely frustrating and disappointing, would never order again from them.

Quality and Service standout!! Well designed, green/sustainable products for our new dwelling. Customer service above and beyond expectations. Real product provided by real folks. Quality and service standouts!!