Very annoying business Very annoying business, we purchased a rug on Etsy, which the total cost would normally cover all postage and taxes. We are now being hounded by Fedex for an extra £60. Despite being told this would be sorted out, it has not been sorted now 8 weeks later. 4 letters from Fedex so far, what are you guys playing at?

I ordered 2 rugs with pads, have only received 1 rug, other one lost in shipment. I ordered 2 rugs with pads. It took a long time to receive the first rug and I am still waiting for the second rug. Evidently it was lost in shipment. Now I will have to wait even longer for a replacement. The rugs ship from India. I do like the rug that I received, it is good quality and is exactly as pictured online.

Lovely rugs!! They were very responsive and were accommodating with shipping times. The rug was of a very high quality, so thick and soft! The only slight issue was the colors were not quite as expected or shown in photos, but not enough to deter purchasing from them again. It was an overall great experience. Thank you!

Good customer service Needed to return my rug and they were very friendly and cooperative.

Love my custom rug I worked with The Rug Decor to have one of their rugs custom made for me in a color scheme and size to work in my space and it is absolutely perfect. They worked with me on color selection, sent me a sample and delivered the rug within anticipated timelines.