Rug not received Updating as I did receive the rug which is beautiful and fits the space perfectly. I give the rug 5 stars but customer service is a 1. I ordered a rug on 11/21/23 with an estimated 6 week lead time. I contacted the company on 1/5/24 with an updated an they indicated the rug was shipping. As of 1/23, there is no shipping information available on the rug, and they did not respond to my last email to refund my money. I do not believe this is a legitimate company.

Pink and Green Persian rug My husband and I ordered this rug on August 3rd and it came in on the 13th of September and it’s perfect! I was a little nervous ordering through this site, but it came in perfect condition and it ties my living room together perfectly!

Beautiful rug Beautiful rug! It was made to order so of course it took about two months but it was worth it. I feel like some complaints here come from people not reading the full shipping agreement which states it takes 20-45 business days. You do have to search for it a little. They were right on the money because it took mine about 23 days to get to me. Again, it’s really gorgeous, especially for the price!

Communication I am not a fan of paying a lot of money for an item (rug) and then hearing absolutely nothing from the company weeks later. This is frustrating and discerning. This company needs to send follow-up email(s) like other biz's do - order getting ready, order in production, order shipping soon... it sure would help with my satisfaction as a customer. Hopefully, I will soon be leaving a review on a beautiful rug that was shipped with care...

therugdecor.com - My go-to decor shop. therugdecor.com is one of the very few websites that I trust for my home decor needs. The rugs are grea. The material is always of high quality and most items are handmade and every piece is unique. I have had a great experience with therugdecor and highly recommend it.