Love my custom rug I worked with The Rug Decor to have one of their rugs custom made for me in a color scheme and size to work in my space and it is absolutely perfect. They worked with me on color selection, sent me a sample and delivered the rug within anticipated timelines.

Rug not received Updating as I did receive the rug which is beautiful and fits the space perfectly. I give the rug 5 stars but customer service is a 1. I ordered a rug on 11/21/23 with an estimated 6 week lead time. I contacted the company on 1/5/24 with an updated an they indicated the rug was shipping. As of 1/23, there is no shipping information available on the rug, and they did not respond to my last email to refund my money. I do not believe this is a legitimate company.

gorgeous colors The rug arrived well wrapped for it's voyage from overseas. The quality is as described and the colors are saturated , beautiful and look like the photo. The lead time said 30 days I thought, but my rug was also made to order I think rather than one that was in stock, so it took closer to 60 days to receive it.

I ordered 2 rugs with pads, have only received 1 rug, other one lost in shipment. I ordered 2 rugs with pads. It took a long time to receive the first rug and I am still waiting for the second rug. Evidently it was lost in shipment. Now I will have to wait even longer for a replacement. The rugs ship from India. I do like the rug that I received, it is good quality and is exactly as pictured online.

Good customer service Needed to return my rug and they were very friendly and cooperative.