Public Goods has excellent customer service Public Goods sells good products, responsibly sourced and packaged. I especially value their follow-up when something goes wrong: they work to satisfy customers and to be sure that it doesn't happen again. Customer service, in my opinion, will make or break my relationship with a company. I do appreciate the help I got when a product arrived damaged.

Amazing Company I love the use of clean ingredients in everything that Public Goods sells. I feel safe using the products and appreciate the product transparency upfront before I even purchase. I think there are areas of improvement as well: Such as the website interface, managing auto shipments, and the use of Plastic. I try to limit my plastic consumption as much as possible and I would love for Public goods to offer a take back program for their plastic packaging of bulk refills and other plastic materials used in shipping certain items. So this way they can be reused and upcycled in house at public goods. I really hate to have to throw them away after I finish refilling, seems like such a waste when they could be sent back, cleaned, and given to a new customer. Please become plastic packaging free! Plastic is awful for the environment.

Caring and flexible I am a member of Public Goods since 2020 and gives me peace of mind knowing they are actively working to make packaging and all containers sustainable. The goal is to take plastic of my life and PG is helping with this. Also, their customer service is amazing. Caring people, fast answers, and flexibility to make things easier for the customer.

Great help with a damaged order I have order from public goods before and truly love their products for how natural they are. I placed a big refill order for my house consisting of like 15 products. Unfortunately in its route here almost everything was damaged and not useable except like 3 items. Thankfully the support team was a great help and replied to my damage request with just 2 hours and having everything reorder. I know it wasn’t public goods fault for the damaged products in route but they did a wonderful job at getting all of the items replaced. I will continue shopping with them!

Persistently deceptive scammer Just an awful, unscrupulous firm that attempts to hide its plan to charge for costly "membership" whenever you buy anything from them -- anything at all, including small, low-cost items. Their photos also make the plastic bottles they sell things in look much, much larger than they are. This company obviously stays afloat by persistently deceiving consumers. You should stay away!