What has happened to Shelly support? What has happened to Shelly customer support? I have had good support in the past, but now I have a case opened for over 5 weeks and no resolution. No feedback since I replied over 2 weeks ago. My device shows a temperature of over 60degrees Celsius (inside my house!) and eats through batteries. They delete most posts on their support facebook page so clearly have no intention of solving my issue.

SHELLY never again SHELLY - you won’t find a worse company. I have bought their WIFI Actor switch SHELLY PRO 2. This device and their other electric products might be technically okay and working, but.. - SHELLY is too lazy to publish manuals to explain all possible functions -with their Firmware Updates they do function changes and are not described in their public documentation - Attached product manuals describe only a part of the function. All is crazy complicated - their technical support is a bad joke. If you are lucky, they answer once per month. Instead of replying, they keep asking the same nonsense questions that you already answered. No help! I have thrown this 85 Euro crap into the bin. I wasted too much time with this rubbish.

Bait and Switch I ordered a dress shown on the Hey Shelly website. The photo is identical to the same dress photo on another site where I saw it originally. The size I needed was out of stock on the original site but available at Hey Shelly. I had read reviews reporting poor experiences with this site, but I placed an order and hoped for the best. Unfortunately, the dress I received was similar to the website photo in color only. This dress was ordered for Homecoming, but the item I received was more like a child’s Halloween costume. It is made of inexpensive material and sequins on a slip-like plain design. I have requested return authorization.

Horrible customer service- scam Wrong item delivered and not on time (I paid for expedited shipping- almost 2 weeks). Customer service was horrible and they blamed error on postal service telling me that the postal service would have to handle the return and shipping would not be refunded. Now stuck with a cheap dress that I way overpaid for that I didn’t want

Practice with 20 devices one year ago I installed a system of 20 devices on two floors of the house to control the electric curtains. As a result, 4 devices are broken, others spontaneously open at night or when you are on vacation.. The idea is good, but the poor quality of implementation needs to be improved.