I hate to leave a bad review I hate to leave a bad review. I understand all the hard work and sacrifice they have done to get the business to this point, but I feel like I have to say something. First off the actual hardware is very good - I have no issues with it at all. The software works but from a UI point of view it needs work. Customer service does not seem to properly exist; it seems unless something is totally broken then are happy and improvement suggestions are not welcomed or actioned. I think they need to do something about everything relating to customer service and software or they will lose this business.

Horrible customer service- scam Wrong item delivered and not on time (I paid for expedited shipping- almost 2 weeks). Customer service was horrible and they blamed error on postal service telling me that the postal service would have to handle the return and shipping would not be refunded. Now stuck with a cheap dress that I way overpaid for that I didn’t want

Shelly products are amazing through and… Shelly products are amazing through and through. I have 30+ devices. Switches, Relays bulbs work perfectly and allow for detailed settings and to me it is very intuitive. Smart home automation in an easy and economical way. What needs improvements are Motion2 detectors and Shelly Blue Door/Window. That's still a bit buggy but as I can see steady OTA firmware updates bring improvements. So despite that, I am a big Shelly fan and proud that Shelly is a European company actually!

I bought a single shelly relay device I bought a single shelly relay device, the shelly plus one. Initially I found it hard to determine how to wire it correctly for my application, but after getting it working it is just fantastic. With many wifi IoT devices it can be frustrating to connect the devices to your home wifi, or have other connectivity or responsiveness issues. Not so with shelly - their device is rock solid on wifi, the app is fluid and responsive, and the device just works as intended. Of all the research into different available devices to make my home smart, this company really ticks all the boxs: Affordable - compared with replacing wall switches to ugly and expensive smart switches, or worse, smart bulbs. Versatile - So many products for any niche application you can think of, and with home assistant I have ultimate control in how my smart home should work. Private - no hub or cloud servers collecting your data required. I will be outfitting my entire home with these marvelous little devices.

Excellent products This feels like the smart home brand I've been looking for. Excellent hardware, quality documentation, and the possibilities are huge because there are so many ways to interact with them. Good for the general consumer, but particularly great for someone like me who wants an open platform on which they can program their own setup. Shipping was pretty slow, but that's been the case for a lot of electronics recently.