Bait and Switch I ordered a dress shown on the Hey Shelly website. The photo is identical to the same dress photo on another site where I saw it originally. The size I needed was out of stock on the original site but available at Hey Shelly. I had read reviews reporting poor experiences with this site, but I placed an order and hoped for the best. Unfortunately, the dress I received was similar to the website photo in color only. This dress was ordered for Homecoming, but the item I received was more like a child’s Halloween costume. It is made of inexpensive material and sequins on a slip-like plain design. I have requested return authorization.

Shelly products are amazing through and… Shelly products are amazing through and through. I have 30+ devices. Switches, Relays bulbs work perfectly and allow for detailed settings and to me it is very intuitive. Smart home automation in an easy and economical way. What needs improvements are Motion2 detectors and Shelly Blue Door/Window. That's still a bit buggy but as I can see steady OTA firmware updates bring improvements. So despite that, I am a big Shelly fan and proud that Shelly is a European company actually!

Terrible logistics Like many other reviews here: good product bad logistics Still waiting about 5 weeks after order Really weird messaging slash support system so not very easy to to contact Told to just wait as the courier wasn’t their problem Like others I ordered their product initially through Amazon, then made the error of going direct to Shelly after

Misrepresentation of shipping time and item Misreprentation on website of shipping time, terrible customer service: I paid $25 for expedited shipping. Never received shipment info or tracking info until I requested it multiple times. When received, they didn’t send it in the expedited manner, so it did not arrive in the 5-7 business days that there’re website stated, it arrived on the 13th business day, which was after the date of the event planning which it was purchased for. Also, replies to my customer service requests were slow and did not answer the questions asked. When dress arrived late it was very poor quality AND WAS A ROMPER NOT A DRESS. I have requested a refund WHICH WILL PROBABLY GET IGNORED.

I hate to leave a bad review I hate to leave a bad review. I understand all the hard work and sacrifice they have done to get the business to this point, but I feel like I have to say something. First off the actual hardware is very good - I have no issues with it at all. The software works but from a UI point of view it needs work. Customer service does not seem to properly exist; it seems unless something is totally broken then are happy and improvement suggestions are not welcomed or actioned. I think they need to do something about everything relating to customer service and software or they will lose this business.