Ordering carpet tiles I called because I wanted to verify my measurements before placing an order. I spoke with an agent named Gloria, she was very knowledgeable and easy to understand. The whole process went very smoothly, I am looking forward to carpeting two bedrooms

Priceless Customer Aervice Dori Rose went above & beyond in resolving my problem relating to order #4787792. Her polite & effective resolution was truly exceptional customer service. Based on my interaction with her I would not hesitate to order from you again or refer friends/ colleagues. You are fortunate to have someone like her on your staff. Her customer retention skills are priceless.

Good Service Good Product We had an issue with a small area on the rubber floor and Lydia got a hold of me on Saturday to resolve the issue and is shipping the replacement piece I need. I have purchased from Lydia for the past few years and the rubber flooring is great quality and arrives on time which is rare these days. Thank you Lydia.

Buyers BEWARE!! Order #4941167, Guardian Versatile flooring 9mm x 22.5 x22.5. Product ordered on Sept 2, 2023. Initial ship date 10/23; actually ship date 10/12, received on 10/13. The ordering process went well. I had a great customer service experience. That all changed when I started to install the floor. I immediately observed the colors were not consistent. I placed a call to customer service, after several attempts I did get through to Samantha, she was very nice and felt we could get the problem resolved. She requested I get some counts on the differences and email pictures. Upon further review of product I discovered there were different thicknesses and did not interlock properly. Out of 198 tiles 54 were the color I ordered. I sent the email and the pictures, explaining I could not use the flooring, because my son, who is handicapped and the one who will be working on the floor, walks with a gait and has balance issues, the flooring would be a safety issue. Several days past with no response. I started calling. I was placed on call queues, left messages, set up 3 phone appointments with no returns. On Nov 4, I finally called the new order customer service and was able to be placed on hold for Samantha. She informed me she did receive email and it would be sent to the team for review. Once again I waited patiently. Nov 6 I received email from Samantha stating the team was reviewing pictures and would have a resolution by end of day or next. Nov 8, replied back to email asking about updates. No response. In the meantime I called Affirm where we financed the $4,000 sale. I then was informed they do not dispute sales over 60 days. Flooringinc received their money on Sept 5; 37 days before product was shipped. Nov 9, left a 1 star rating on Google. It was my first 1 star rating. Nov 10 received a response from "owner", stating she understood my concerns and team would be sending information with other options. Nov 10 received email from Jasmine Hunter, escalation Case Specialist, she told me Samantha had been out sick. I should have options by end of day. Nov 13, received email from Lydia Settles, she sent me link to look at options. There was one option, a 6 mm floor and 3 colors, none of which were dark. I asked her several questions, she had an answer for one. I asked for a sample of one of the colors. No response. Nov 14, requested refund and return. I asked for an address of where I could bring the floor. No response. I have been installing flooring for 40yrs. This was the 1st online order. I wished I had paid more attention to the bad reviews. My husband and I have our own business and I can't imagine treating a customer the way we have been treated. I feel liked I've been scammed. Hopefully this review will help others think twice before purchasing from this company. I had to go to the Dr last week for migraines and high blood pressure. I filed a complaint with BBB on Nov 21st. I received an email from them on Nov 27th stating they had not received a response and would resend. In the meantime I have all the flooring taking up space in the building. Still praying for a resolution.

Angela was absolutely wonderful to work… Angela was absolutely wonderful to work with. As a small business starting out in a new retail space she was able to work with to find the perfect flooring we needed and within budget. She was very knowledgeable and informative and walked us through the entire process. She is definitely an asset to your organization and we will definitely be doing more business with you!