Website quick ship option is fake I ordered 3 4'x20' rolls quick ship from their website. This should have been shipped, according to their website the same week it was ordered. I never received an invoice but when I went online to see when I could expect the product I saw that it was only projected to ship almost a month after the purchase date. Trying to call them is just an exercise in frustration. You cannot get them on the phone and the only way to communicate with them is by text. Bottom line is that I canceled the order and received a full credit. I ended up going to Tractor supply and buying 3' x 4' 1/2" thick mats that worked out more cost effective.

Best customer service! Your representative went beyond his duties, at least I believe. Very courteous and helpful explaining pricing, but above all with getting the design pattern for my even though I should have done it on the Webb site. Afterwards he followed up with a phone call to ensure I understood and to provide additional help if needed. Great job! So far, its been the best customer service I have experienced this year. Thank you

Buyers BEWARE!! Order #4941167, Guardian Versatile flooring 9mm x 22.5 x22.5. Product ordered on Sept 2, 2023. Initial ship date 10/23; actually ship date 10/12, received on 10/13. The ordering process went well. I had a great customer service experience. That all changed when I started to install the floor. I immediately observed the colors were not consistent. I placed a call to customer service, after several attempts I did get through to Samantha, she was very nice and felt we could get the problem resolved. She requested I get some counts on the differences and email pictures. Upon further review of product I discovered there were different thicknesses and did not interlock properly. Out of 198 tiles 54 were the color I ordered. I sent the email and the pictures, explaining I could not use the flooring, because my son, who is handicapped and the one who will be working on the floor, walks with a gait and has balance issues, the flooring would be a safety issue. Several days past with no response. I started calling. I was placed on call queues, left messages, set up 3 phone appointments with no returns. On Nov 4, I finally called the new order customer service and was able to be placed on hold for Samantha. She informed me she did receive email and it would be sent to the team for review. Once again I waited patiently. Nov 6 I received email from Samantha stating the team was reviewing pictures and would have a resolution by end of day or next. Nov 8, replied back to email asking about updates. No response. In the meantime I called Affirm where we financed the $4,000 sale. I then was informed they do not dispute sales over 60 days. Flooringinc received their money on Sept 5; 37 days before product was shipped. Nov 9, left a 1 star rating on Google. It was my first 1 star rating. Nov 10 received a response from "owner", stating she understood my concerns and team would be sending information with other options. Nov 10 received email from Jasmine Hunter, escalation Case Specialist, she told me Samantha had been out sick. I should have options by end of day. Nov 13, received email from Lydia Settles, she sent me link to look at options. There was one option, a 6 mm floor and 3 colors, none of which were dark. I asked her several questions, she had an answer for one. I asked for a sample of one of the colors. No response. Nov 14, requested refund and return. I asked for an address of where I could bring the floor. No response. I have been installing flooring for 40yrs. This was the 1st online order. I wished I had paid more attention to the bad reviews. My husband and I have our own business and I can't imagine treating a customer the way we have been treated. I feel liked I've been scammed. Hopefully this review will help others think twice before purchasing from this company. I had to go to the Dr last week for migraines and high blood pressure. I filed a complaint with BBB on Nov 21st. I received an email from them on Nov 27th stating they had not received a response and would resend. In the meantime I have all the flooring taking up space in the building. Still praying for a resolution.

Kevin was fantastic to work with Kevin was fantastic to work with. When calling with a question about shipping time, he not only answered my question but offered to help place my order over the phone. I've received notifications that the flooring is coming early this week, earlier than expected, and I am excited to see how it looks in our trade show booth!

Frustration with shipper! The experience was far from great. The person who helped me did a great job but I'm very unhappy because I was told the previous time I called over a week ago the items would be shipped last week. This order was placed 3 weeks ago and I'm still waiting with no update from the shipper. As a customer I feel it is important to know how long it will take to receive a product and if it is backed order so I can plan accordingly. I will check in 24 hours to see if this item is truly being shipped. If not, I will cancel the order!