It took over a week to resolve the… It took over a week to resolve the mistake that was made to my order. I called, emailed and even used the chat feature but still did not receive any significant response. I finally received a call from Marquel Hamilton and he quickly resolved the issue. I gave Marquel the 5 star review for his quick response however, my overall experience was disappointing.

Great customer service Reference order #4653920 Great customer service! Erin walked me though the shipping process and let me know where my rubber gym floor was. She gave me contact info for the shipper so I could expedite arrival.

Priceless Customer Aervice Dori Rose went above & beyond in resolving my problem relating to order #4787792. Her polite & effective resolution was truly exceptional customer service. Based on my interaction with her I would not hesitate to order from you again or refer friends/ colleagues. You are fortunate to have someone like her on your staff. Her customer retention skills are priceless.

Like pulling (your own) teeth trying to… Like pulling (your own) teeth trying to find an employee there willing to assist you with *their* screw-up. I received stair risers, but not stair tread from a single order with a single tracking number. Needless to say what I received was less than 20% of what I paid for. Despite this, I learned after repeated calls to them that the missing product had been discontinued months ago. Here it is instructive to describe said calls: you're routinely informed that they're experiencing high call volume, and that the expected wait time is 5 minutes. This expected wait time never varies, and is NEVER correct. Expect more like 30 minutes of repeated attempts to bludgeon you into dealing with a machine rather than an actual human. As often as not this 30 minute waste of your time results in a machine telling you that 'we're sorry, it's not possible to speak with somebody at this time. Please try again later'. As maddening as this is, more maddening still is the de rigueur 'your call is VERY important to us' bald-faced-lie-to-your-face. On the 5th attempt I managed to get a reasonably attentive employee -- from whom I learned of the product discontinuation. I picture in my mind that individual responsible to fulfilling the order learning that there was no product to ship, and deciding to only send the risers -- and I just don't get it. Well, I do get it, but I don't like what it says about that individual or the company who would tolerate that level of laziness. You'd think an email at the least, or a phone call advising the customer would be in order, but no. As of this writing I'm FULLY expecting to have to subject myself to more wasted-time in their infernal phone holding pattern in an attempt to chase down a refund that doesn't begin to compensate for this frustration. After such colossal time waste, it naturally begs the question of why I'd expend more time & energy with a review like this. The answer: I like to think it saves the next poor schlub similar rage. I'll be heading for other review sites directly. Use this company at your own peril.

Never Again Never Again. I have ordered from this company many times in the past and had found them to be reliable. Not this time. The product is horrible. The quality is way below what I have come to expect from them, within the same price range as before, and the ‘friendly customer service associate’ was not but told me she is actually very friendly. If you have to tell me that . . . Until this order I would have highly recommended them but not any longer.