Poor Customer Service One of two roses ordered in January was delivered in March. Six weeks later an email stated the second rose would be shipped in 10 days. Two weeks have passed; no one answers the customer service number even though my call was placed during identified hours and no email updates or account updates. Whether I get the second rose or not, I probably will not order from them again. Too many other vendors who at least answer the customer service line and too many other beautiful roses in the world.

Hello - Positive Feedback Hello, I felt compelled to write to share my positive experience. I ordered two red rose root stock for my garden and having been planted 6 weeks they are doing so well. I wasn't expecting roses in the first year however given the buds appearing am expectant of seeing some. Quality always bears fruit that's for sure!! Thank you

I could give 0 start if I could.. I could give 0 start if I could... I bought 3 bare root roses from David Austin Roses website. It has been 3 years since i have planted them they look very unhealthily no new shoots new growth I got different roses from different places/companies they are all doing wonderful . Very disappointed, will never buy any roses from David Austin again

Once great now I have no idea I have a Pat Austin 20 years old great rose! I purchased an Eglantyne Great rose I'm on my 3rd Munstead Wood I was refunded for the last it did'nt make it a week after planting. I've been a rose enthusiats for over 30 yeasr I have some great rare gems what I recieved today was a bare root with what is essentially a single branched graft on one side crossigng eachother I will plant it & hope for the best but feel this Item should have been culled rather than packed it will be a 2 cane wonder in very short time like so many body bag roses that are badly grafted. As I said the grafts are crossed that close it will never have a a great form it will be lopsided for at least 3 to 4 years before any susbatntial growth

Bare Root is spindly and thin Bare Root is spindly, needs cutting back to two stems, would not buy a one again from this company, better to buy one in a pot, at least you know what you get After complaining and buying a replacement rose from the garden centre, I was sent another rose from David Austin which was a far superior specimen, shame they didn't send it in the first place At the end I was happy but £35 out of pocket at the garden centre