A lesson in manners is needed for this shop assistant First visit to David Austin Roses shop and plant centre in 12 months due to the virus. A nice place to spend a couple of hours.Pity the young female till operative needed a lesson in manners when addressing customers, I only asked if any garden layout plans were available and I got an extremely rude and abrupt “no we haven’t!” A bit of customer courtesy re- training wouldn’t go amiss if you want your old customers to come flocking back.

Damaged frozen wet roses refund refused I have been a loyal fan for over ten years spending thousands on the gorgeous David Austin roses. I am a professional renovator and amateur landscape designer with thirty years experience. Something drastic has changed for the worse. My recent order was misdelivered. The neighbor came by 24 hours later to hand me a half open box that had been left out in the 26 degree weather frozen melted rained I On snd David Austin refuses to replace . Might they live? Maybe. But that’s not what I ordered, traumatized frozen mistreated plants. Fed ex should reimburse DA and DAvshould replace my poor plants. Whether or not they survive isn’t the point. I paid a lot for roses given a good start in life.I shouldn’t be forced to pay a lot for a wet ooen frozen damaged box. They refuse.

placed an order never received placed an order never received, emailed and left msg never got replied.

Best roses I have seen Just visited. Such a wonderful selection of roses laid out in a fabulous setting between ornate hedges, pergolas and buildings. Different sections highlighting roses and where they are best planted with simple advice given along the way. This includes ideas and examples of other plants to use as companions. Cafés restaurants are both great, food excellent with fast friendly service. I cannot fault this specialised garden centre.

Claiming diseased roses to be perfectly healthy… People buy roses because they enjoy the beauty of the nature and not because we want to get frustrated by bad customer service. I purchased a Claire Austin last year that they were helpful in giving me a refund after sending pictures through email right away. This year my order of Eustacia Vye was in the same condition as the Claire. First they claim they can’t open the attached files which they never had trouble with viewing even when they asked me to send 20 photos at a time before. Instead they asked to send pdf file which I did after taking a while. They still claim they can’t open the attachment. Then they direct me to a website. Then told me the rose is perfectly healthy and won’t replace it. If they can’t open attachment they should contact their IT and not keep directing their customers to do something else. And they shouldn’t sell people diseased roses and claim that to be perfectly healthy.