Claiming diseased roses to be perfectly healthy… People buy roses because they enjoy the beauty of the nature and not because we want to get frustrated by bad customer service. I purchased a Claire Austin last year that they were helpful in giving me a refund after sending pictures through email right away. This year my order of Eustacia Vye was in the same condition as the Claire. First they claim they can’t open the attached files which they never had trouble with viewing even when they asked me to send 20 photos at a time before. Instead they asked to send pdf file which I did after taking a while. They still claim they can’t open the attachment. Then they direct me to a website. Then told me the rose is perfectly healthy and won’t replace it. If they can’t open attachment they should contact their IT and not keep directing their customers to do something else. And they shouldn’t sell people diseased roses and claim that to be perfectly healthy.

Poor Customer Service One of two roses ordered in January was delivered in March. Six weeks later an email stated the second rose would be shipped in 10 days. Two weeks have passed; no one answers the customer service number even though my call was placed during identified hours and no email updates or account updates. Whether I get the second rose or not, I probably will not order from them again. Too many other vendors who at least answer the customer service line and too many other beautiful roses in the world.

Bare Root is spindly and thin Bare Root is spindly, needs cutting back to two stems, would not buy a one again from this company, better to buy one in a pot, at least you know what you get After complaining and buying a replacement rose from the garden centre, I was sent another rose from David Austin which was a far superior specimen, shame they didn't send it in the first place At the end I was happy but £35 out of pocket at the garden centre

Best roses I have seen Just visited. Such a wonderful selection of roses laid out in a fabulous setting between ornate hedges, pergolas and buildings. Different sections highlighting roses and where they are best planted with simple advice given along the way. This includes ideas and examples of other plants to use as companions. Cafés restaurants are both great, food excellent with fast friendly service. I cannot fault this specialised garden centre.

Damaged frozen wet roses refund refused I have been a loyal fan for over ten years spending thousands on the gorgeous David Austin roses. I am a professional renovator and amateur landscape designer with thirty years experience. Something drastic has changed for the worse. My recent order was misdelivered. The neighbor came by 24 hours later to hand me a half open box that had been left out in the 26 degree weather frozen melted rained I On snd David Austin refuses to replace . Might they live? Maybe. But that’s not what I ordered, traumatized frozen mistreated plants. Fed ex should reimburse DA and DAvshould replace my poor plants. Whether or not they survive isn’t the point. I paid a lot for roses given a good start in life.I shouldn’t be forced to pay a lot for a wet ooen frozen damaged box. They refuse.