Poor Customer Service One of two roses ordered in January was delivered in March. Six weeks later an email stated the second rose would be shipped in 10 days. Two weeks have passed; no one answers the customer service number even though my call was placed during identified hours and no email updates or account updates. Whether I get the second rose or not, I probably will not order from them again. Too many other vendors who at least answer the customer service line and too many other beautiful roses in the world.

Once great now I have no idea I have a Pat Austin 20 years old great rose! I purchased an Eglantyne Great rose I'm on my 3rd Munstead Wood I was refunded for the last it did'nt make it a week after planting. I've been a rose enthusiats for over 30 yeasr I have some great rare gems what I recieved today was a bare root with what is essentially a single branched graft on one side crossigng eachother I will plant it & hope for the best but feel this Item should have been culled rather than packed it will be a 2 cane wonder in very short time like so many body bag roses that are badly grafted. As I said the grafts are crossed that close it will never have a a great form it will be lopsided for at least 3 to 4 years before any susbatntial growth

Claiming diseased roses to be perfectly healthy… People buy roses because they enjoy the beauty of the nature and not because we want to get frustrated by bad customer service. I purchased a Claire Austin last year that they were helpful in giving me a refund after sending pictures through email right away. This year my order of Eustacia Vye was in the same condition as the Claire. First they claim they can’t open the attached files which they never had trouble with viewing even when they asked me to send 20 photos at a time before. Instead they asked to send pdf file which I did after taking a while. They still claim they can’t open the attachment. Then they direct me to a website. Then told me the rose is perfectly healthy and won’t replace it. If they can’t open attachment they should contact their IT and not keep directing their customers to do something else. And they shouldn’t sell people diseased roses and claim that to be perfectly healthy.

I have been a Customer of David Austin… I have been a Customer of David Austin Roses for at least twenty hears. I recently contacted their customer service department. I was treated very poorly. The agent was rude and unprofessional. When I realized the she was not going to assist me I asked to speak to a supervisor. I was told none were available but one would get back to me. No one ever contacted me. I contacted the office in the UK no response. I will never buy from a company who demonstrates such contempt for their customers

Just awful customer service Just awful customer service. I ordered a rose from them in 2023. They waited to ship it until it would arrive in November. What came was a small stick that was not in its pot any more due to poor shipping. I should have complained then but instead I hurried to plant it before the ground froze (I live in New England so November is super late to be planting roses). I planted it, watered it, and placed a cage around it to protect against critters. Well no surprise - it did not survive the winter at all. So much so that by spring, that tiny stick was just simply gone. I contacted them about a replacement and they insisted I provide a picture of the dead plant. When I explained it was simply gone, they refused to honor their replacement. In my experience they are not an honorable business to buy from and you would be better served buying from a local garden shop.