Great product and FANTASTIC customer service I ordered a few mini-Wooly pockets for my house. When the color I needed was in back order and they had only 2 of the 3 I needed in stock, I received a personal email from the Urbilis Brand Manager, Mary. She went over options to make sure I had the products I needed and even satisfied the order with a different color from a separate warehouse. This is quality business working at its best. Thanks Mary and thank you Urbilis!!!

What's up with my order? It’s been a full week since placing my order, but I haven’t received any information about its status. When I login to look it up, it says “waiting to be fulfilled”. Why? Is it on backorder? Until when? Warehouses no longer take a week to ship orders so something is wrong, but I have no idea when to expect this order.

Wonderful products and customer service I ordered a number of great planters and pots. Because some were special order and non-returnable, a customer service agent checked back with me to make sure I understood that - which I appreciated. My in-stock items have arrived and now I'm anticipating my special order. I am very pleased with everything.

Great Customer Service We needed a rush delivery of a sample for a client and Lindsay was excellent at responding to our needs. Before she even called me back she had contacted the warehouse and searched our company online. Way to go above and beyonds Lindsay! Urbilis is lucky to have you on their team.

European Planter Great experience. I had a few questions and Lindsay was extremely helpful. The planter was delivered in a timely manner. It was exactly what was presented to me. My wife and I are very happy. I would not hesitate to order from this company again. Perfect condition and free shipping. Could not be more satisfied. Thanks Lindsay