Great Customer Service! I am very pleased with the customer service I received from Urbilis. I was helped by Nick and Alex on two different occasions. Both were professional, polite and knowledgeable about their products and procedures. I enjoyed our interactions. Thank you so much! Butch Stilwell Interior Foliage Systems, Inc. Springfield, IL

Great customer service and product! I ordered some large I ordered some large, excellent quality planter boxes. When there was a delay in shipping them due to a manufacturer's delay, Nick S., Customer Care Specialist, was wonderfully responsive. He checked on my order and addressed my delivery inquiry. Nick sent me well-written emails, regarding the delay, and the arrival expectation of my planters. They arrived just as he told me they would. Thank you, Nick, and thank you, Urbilis, for offering quality products, and great customer service with someone like Nick!

Great product and FANTASTIC customer service I ordered a few mini-Wooly pockets for my house. When the color I needed was in back order and they had only 2 of the 3 I needed in stock, I received a personal email from the Urbilis Brand Manager, Mary. She went over options to make sure I had the products I needed and even satisfied the order with a different color from a separate warehouse. This is quality business working at its best. Thanks Mary and thank you Urbilis!!!

Terrible policies for returns I ordered two items. One was perfect. One was too large. I wanted to exchange the too large item for a smaller size. The company doesn't do exchanges so I had to return one item and place an entirely new order. Annoying. Then, instead of providing me with a return shipping label, they had to arrange pick up -- with a day lag every time we communicated. Annoying. As a result of some miscommunication, it turned out to be easier for me to ship the item back myself at my cost. Annoying. Then, once the return is received, I am charged a substantial restocking fee + a portion of the outbound shipping. Annoying. I'd think if a customer was exchanging an item, there could be some accommodation on the restocking fee.

Outstanding!! Outstanding!!! I could not be MORE pleased. The planters I received are exactly as I expected and hoped and even better! Delivered timely, packaged professionally. I plan to use them in future and would most definitely recommend them. Angela