StevenMcNutt
GBAs to ordering on line it was easy but… As to ordering on line it was easy but real tell sign is if the right product is sent and fits.Previous vendor sent the wrong size, in the process of returning their poor selection.
N. Jim Murphy
GBHappy with the process.. I was perusing the internet for different grill options, and after looking at the choices at Kickass Grills, spoke with your representative (Nick, I think). I was given all the info I needed to make a decision. He walked me through the order; it was mostly painless - except for having to pay at the end. Now, I'm just waiting for delivery. Good work, folks.... I will refer you to others
Ken
GBRepresentative help me with exactly… Representative help me with exactly what I needed. I have an old primo so was not sure what to order . The guy put me on the right parts to order.
Brian
GBOne phone call One phone call, less than 5 minutes my part ( under warranty ) was in the mail box less than a week later. Napoleon has been the best grill I have ever had and I am glad I purchased from you guys!
kim
GBI reviewed my account to see when the… I reviewed my account to see when the items I ordered would be delivered. One item was listed as temporarily discontinued however I was still charged for it. I called the number on your site. Spoke with Vince regarding why I would be charged for something that was discontinued. He advised me that the 2 items I ordered would be shipped today. One of the items was listed as arriving (at least by) 3/18/24 which was a week ago. The other item (the one that was supposedly unavailable) was schedule to be here no later than3/26/24, today is 3/25/24. Needless to say it is not going to be here on 3/26/24.