Kathy Carder
GBI was having problems getting my device to connect, batteries weren’t registering from the devise to the app. I was having problems getting my device to read the batteries. After buying new batteries, the device still wasn’t working. I used the chat feature in the b-hyve app to discuss trouble shooting. All attempts we tried failed, the device was declared defective, so I was given a warranty code to replace my device. This impressed me very much. Thank you.
Brittany
GBGreat products and service I am slowly purchasing timers and trenching irrigation throughout the yard. This company offers affordable and simple-to-use products. I logged into the chat for a question I had regarding one of my timers. To my surprise, I was asked if a call would be okay from an agent, Vindell. He was very attentive, did live video chat, and was extremely helpful. Turns out the timer needed to be replaced. They sent a new one out that day. Incredible service and the other timers and hub have been a lifesaver so far. 10/10 recommend!
Santafeman
GBEasily found what I was looking for Easily found what I was looking for. Orbits representative was so helpful in finding an item to replace one that I already had. I’ve been extremely happy with orbit products in general. The timer for my drip irrigation is so important to me and the dual one is superior to the single.
Jim Weinheimer
GBHaving been self employed Having been self employed, I would hire the gal that helped me to run my customer service department. She was patient, articulate, and explained everything very well and resolved the issue. Job well done.
dorith dooley
GBCustomer service rock! Customer service rock! The b-hyve cintroler was no longer working after the winter stop. After a very edficient call to try and debug, they gave me the code to reorder a unit dree of charge. The support persone was very nice, polite and efficient. Although it is a bummer to have a defective product after a bit less than two years, the great customer service make me come back for the reat of the property irrigation