Jerry Jeffery
GBI called with my problem I called with my problem, they answered quickly and said they would call me back if I didn't want to hold. Less than 3 minutes they were talking to me and no AI, a real voice. After some basic questions, I was walked through the paperwork for a replacement at no cost to me. AMAZING
Robin Rein
GBPoor customer and technical support. Would not buy again and may return Everytime I speak with this online staff, phone or chat, they are useless. Can't answer any questions. Last time the person didn't even understand the the wires for the irrigation zones was the same wire with different color coatings. Yelled at me that if I didn't do as she said she couldn't help me.
dorith dooley
GBCustomer service rock! Customer service rock! The b-hyve cintroler was no longer working after the winter stop. After a very edficient call to try and debug, they gave me the code to reorder a unit dree of charge. The support persone was very nice, polite and efficient. Although it is a bummer to have a defective product after a bit less than two years, the great customer service make me come back for the reat of the property irrigation
Glenn M
GBCustomer service was very helpful and worked with me to address the problem to my satisfaction. Customer service was very helpful and understanding of my situation with a defective hose timer. I have a number of Orbit products ( Orbit and B-hyve) that have served me well over years of use. This problem was unusual but addressed to my satisfaction.
Jim Weinheimer
GBHaving been self employed Having been self employed, I would hire the gal that helped me to run my customer service department. She was patient, articulate, and explained everything very well and resolved the issue. Job well done.