Jim Weinheimer
GBHaving been self employed Having been self employed, I would hire the gal that helped me to run my customer service department. She was patient, articulate, and explained everything very well and resolved the issue. Job well done.
dorith dooley
GBCustomer service rock! Customer service rock! The b-hyve cintroler was no longer working after the winter stop. After a very edficient call to try and debug, they gave me the code to reorder a unit dree of charge. The support persone was very nice, polite and efficient. Although it is a bummer to have a defective product after a bit less than two years, the great customer service make me come back for the reat of the property irrigation
Donald R Thomas
GBMy water timer leaks My water timer leaks. You verified it via video call and determined it needed replacing. Thank you. Your customer service person was very patient, knew the product and solved my problem quickly.
Pat Wolf
GBThe service person was patient with us, The service person was patient with us while she asked us to do step after step functions with our Orbit Watermaster. While she put us on hold several times she always told us ahead of time and they were short times. We eventually figured out that while power was going into the timer, no power was coming out which made our unit unusable.
Margaret
GBAwesome customer Service First off, the clarity of the speech of the person with whom I spoke. It’s so great not to have to struggle to understand! The person’s patience and determination to help me solve my problem. When they realized the unit was faulty, they initiated a replacement. They were awesome.