customer
GBWarning. Do not place an order with this company. The rug we ordered arrived damaged. I informed the company and sent photographs. They refused to collect item or send label for a return. Told to send back at my expense to an address in Switzerland or USA at cost of £60. I phoned the company and said this was not acceptable. I was told to cut the loose threads from the rug and keep it. After sending over 15 emails and making a call to USA I did get a resolution. But, I should have read reviews before I placed an order. The company is not in the UK and the quality of the rug we received was very poor.
Jane concannon
GBI absolutely love this outdoor rug I absolutely love this outdoor rug. Looks like an indoor one but totally water resistant. Well worth the money!
LA
GBAgree with all the one-star reviews. Agree with all the one-star reviews. I didn’t realise it’s a US company. I ordered 11 days ago, it’s not arrived yet. No UK customer service number to call. I’m a bit suspicious of all the “Delighted” reviews.
Ann Aslan
GBNice rug but Ordered a 6ft x 6ft rug and when it came it's lovely lucky it was exactly the colours I wanted, but I don't think I would order again just incase the colour wasn't what I thought seeing the company isn't based in the UK dispite the rug.co.uk. title..as it's to expensive to return abroad..and I didn't realise it wasn't UK based..
Paul Smith
GBAlthough called Rugs UK - its abroad Although called Rugs UK, until you get to the end they are all shipped from America, and not all rugs can be viewed by the room viewer - not available on all rugs! So we wait to see if its as described and colour etc