Agree with all the one-star reviews. Agree with all the one-star reviews. I didn’t realise it’s a US company. I ordered 11 days ago, it’s not arrived yet. No UK customer service number to call. I’m a bit suspicious of all the “Delighted” reviews.

I ordered my large rug for my living… I ordered my large rug for my living room, after placing my order I was alarmed when I read reviews about this company. My rug was £239 and is 3m x 3m However I needn’t have worried my rug arrived with fedex in 6 days from placing my order. The rug is absolutely stunning, size, quality and colour is beautiful exactly what we wanted. I would definitely recommend and would absolutely order again from them. Ignore negative reviews maybe they were for a lesser quality cheaper product I don’t know, but ours is stunning 🤩

Lovely Choice of rugs. Lovely choice of rugs in lots of different shapes and sizes. Prices good. Can't yet comment on the actual rug purchased as only just ordered it. Website easy to manoeuvre round. Would have been better to have asked me for a review on Trustpilot after delivery to get the full service review.

Great selection Plenty of rugs to choose from, in every imaginable size. The web site is easy to use and check out is easy. The only problem is trying to decide which rug to purchase. The delivery is usually quite fast, and we have had no problems with anything that we have ordered. So definitely recommend.

Warning. Do not place an order with this company. The rug we ordered arrived damaged. I informed the company and sent photographs. They refused to collect item or send label for a return. Told to send back at my expense to an address in Switzerland or USA at cost of £60. I phoned the company and said this was not acceptable. I was told to cut the loose threads from the rug and keep it. After sending over 15 emails and making a call to USA I did get a resolution. But, I should have read reviews before I placed an order. The company is not in the UK and the quality of the rug we received was very poor.