Customer service was great Customer service was great. Product as expected. Seasoning now, I'm sure I'll like it. No more moving the bacon to another pan to cook the eggs.

Hearth Mart provides great online service for a variety of products. I have and will continue to recommend Heart Mart and their website as well to my friends and family! I was looking for a Solo fire pit and components and came across the Hearth Mart site. I am very impressed with their website. it is very informative and has many different products for everyone's personal taste. I was able to find the products I needed and also received a 10% discount on my purchase. The communication for the order and delivery was fantastic. I did not have any issues with my packages, and they arrived ahead of the original delivery date.

I have yet to receive my order so how… I have yet to receive my order so how can I answer a survey????

Worst company ever We bought a $1,500.00 plus electric fireplace that was delivered on 12/2/23 by FedEx all banged up. The same day we emailed the company letting them know we were not satisfied with the way the product was delivered. We requested an exchange for the same product but this time on perfect condition. However, the only we have received from them has been excuses. They do not want to honor any kind of warranty nor they want to help us out. We have been exchanging emails for 2 months now with no resolution of the problem. They only want me to be patient and keep waiting but they already have my money in their bank account. We even had to open up a dispute through my credit card company in order to get a FULL refund. For all of you reading this review, I am not making this up or exaggerating my experience with this unfair company. My advice to all of you is to find another company even if you have to pay more. Hope you never have to experience what we are going through. By the way, one star is too generous. If I could give them no stars I would.

I have not received my fireplace it’s… I have not received my fireplace it’s do to arrive this week sometime. But so far I had a very pleasant experience with Hearthmart from the moment I decided to order it to placing the order. Loved the following up emails with all the friendly words. I myself use to work in customer services so great job. Definitely don’t feel I have to worry about reaching out in case I should have a question or concerns. Let’s hope everything will run smoothly with the fireplace but so far 5 stars from me 😉