True to their word At first I thought these toys were a little pricy but after owning a couple, Brick the labradoodle destroyed only one. Remembering the Playology guarantee I contacted Karen. As they promise not only did she replace it, she did so with one that would match Brick's play style. The great quality is not only in their products but in their customer service. I would recommend this company and their products 100%.

Amazing Customer Service! I recently had an issue with a toy I purchased, my 13 month old pup literally destroyed in a matter of no time at all... I contacted customer service, and they were More than helpful and happy to replace the toy and send out another with it as well. I reached out to KONG with a similar issue and got absolutely nowhere with them!! It was at this point I realized I Playology will be my First Choice when it comes to toys for my pets!!

Chupacabra Proof? Maybe. Our little Yorkie, Archie, loves to play, but he literally love his toys to pieces. So when the one toy that survived his razor like teeth, after almost a year, was a lone Playology ball, we picked him up two more and Playology bone. The bone wasn’t meant for the heaviest chewers and didn’t even last an hour, but luckily Karen at Playology directed us that most dogs who love the bone love the Playology Ring as well, and that it is made for the heaviest chewers like Archie, she even replaced his bone with one to try out. He LOVES it and has played non-stop with it for almost two days and it had held up perfectly. Karen was awesome, Playology is our new favorite dog toy company, worth every penny.

Amazing Customer Service!! The customer service experience was amazing. I had a slight issue with my toy and I sent an email to the contact info on the back of the packaging. I sent in pictures and a description of what occurred with the toy. After speaking with one of the staff, they were able to send me a new toy that better suited my pup. Amazing company who truly cares about their customer. I have tried so many toys in the past and none of them have worked. I am so grateful for Playology and their amazing customer services

Karen was so helpful when my puppy… Karen was so helpful when my puppy chewed through what I thought was an indestructible bone. She responded immediately and offered to send me two new ones to replace the ones that were ruined. This company stands by their name and their customer service is top notch. Hard to find anymore. Highly recommend buying their products!!