Sous vide quit, great company response My sous vide immersion cooker quit working after 8 months of reliable performance. I contacted the company asking if there was a reset as the device displayed an F1 code. After trying a reset, which did not work, they arranged to send me a replacement unit at no cost. I found customer service to be friendly, responsive and professional. I certainly would buy from this company again.

Absolutely a great experience ordering from your company:) Christine helped us with ordering our reversible fan on June 11, 2014. She was extremely helpful and very pleasant:) We will definitely use this site again due to the great service and friendliness of your employee. Believe me there are some very rude people out there but Christine is not one of them. I was a manager withe the state of Michigan and I would have valued that personality that she portrays. Thank you so much :)

Christine wonderful .... Product received, inoperative Christine in customer service has provided very good service. Communication is important and she provided fast honest answers. The product that i purchased did not work properly. It was inoperative when it arrived. A new Pump should be on its way to me soon. I have to repair the Cooler myself. That's better than shipping it back. Hopefully i will have a working item soon.

Purchased ice maker for my outside bar… Purchased ice maker for my outside bar 2 years ago ....makes perfect fast ice....this year when I turned it in the fill water sensor stopped working...called customer serve....no wait time, live personable representative that knew the product and is shipping me the part with step by step instructions.....you never see that type of customer service anymore..... Love it

Great ice maker We have only had it for 24 hours, but is already exceeding my expectations. It makes ice quickly and takes the place of a Maytag referator ice maker which broke in just one year. The frig repair person told us that it couldn't be repaired and if we replaced it, the replacement unit would soon fail due to a design flaw. Instead of spending a huge amount of $ to replace it, we opted to buy the Air N- water ice maker. Beware of Maytag refrigerators!