Christine wonderful .... Product received, inoperative Christine in customer service has provided very good service. Communication is important and she provided fast honest answers. The product that i purchased did not work properly. It was inoperative when it arrived. A new Pump should be on its way to me soon. I have to repair the Cooler myself. That's better than shipping it back. Hopefully i will have a working item soon.

Sous vide quit, great company response My sous vide immersion cooker quit working after 8 months of reliable performance. I contacted the company asking if there was a reset as the device displayed an F1 code. After trying a reset, which did not work, they arranged to send me a replacement unit at no cost. I found customer service to be friendly, responsive and professional. I certainly would buy from this company again.

Amazing!! Amazing!!! I ordered over the phone thru rep. Vincent. He was extremely helpful in answering all my questions plus ensuring that I received the best price available . I received my wine cooler in 4 days as promised and was in perfect condition. I am extremely happy with my unit ( wineador ) & the exceptional friendly fast service. I would highly recommend this unit & Air-N-Water store! Regards Tony NYC

Great service by Christine in sales and Mike in returns!! Product just what we wanted We ordered a Pedestal Humidifier. Christine in sales was more than helpful, really great service. The product was great except in had a damage, stain on the top. Christine sent our issue to the returns dept. and Mike worked with us, We could return the init for another or keep this one and he would issue a partial credit. After much thought, we decided to keep the init rther than go thru the hastle of packing it up, shipping, etc. VERY good service by both Christine and Mike. We would positively oeder from Air N-Water again.

Best return ever! Now I know what the M stands for... Magnificent! Mike M the Magnificent was my contact with my purchase from beginning to end and it was a great experience. I purchased a washer that turned out to be not what I was looking for and Mike M helped me with the entire process from start to complete refunded return. He was a pleasure to communicate with and was so helpful that he even emailed me the return label. I can not say enough about how easy he made it all. Great customer service skills!!! Would highly recommend this company!!