Fireplace screen arrived earlier than… Fireplace screen arrived earlier than expected. The carton was a little ragged, but the screen was in good shape except for a chipped magnetic bottom block where the doors meet upon closure.

Highly recommend Belle Flame Highly recommend Belle Flame. Best price by far. I was hesitant at first because of some negative reviews, but I have to say that I had great communication and response to my inquiries and recieved my order within 2 weeks of placing my order. Thank you Belle Flame.

Ordered heater parts ,two weeks waiting… Ordered heater parts ,two weeks waiting , no parts. Tried using their immediate chat, still waiting for response. Several emails to the company, no response. Re directed phone calls. Folks, don’t buy from this company. My bank is now going after my money. They were responsive to take that!!

VERY CRAPPY… Product shown and description did not reflect actual product. Customer service is non-existent. No calls returned, ever. No complaints taken. DO NOT ORDER FROM THIS COMPANY

Why can I not give Belle Flame TEN… Why can I not give Belle Flame TEN stars !!! I was in a tizzy when the installer for my new gas heating stove told me I needed a metal sheet over my rug prior to installation. I placed the order online (for an Ember Defender) late Sunday night - and the Ember Defender was delivered to my home before the end of the week. The manner of delivery showed the great care Belle Flame took to ensure my item was delivered in pristine condition. I immediately called my installer and told him to recommend Belle Flame to any other customer needing accessories/installation parts. I was skeptical ordering from a company I was unfamiliar with ... But how fortunate I came across Belle Flame. Thank You !!! Highly recommend.