Much better - We are happy campers. Latest: We received the product in a timely manner. We are VERY happy with it so far. It has been installed and works well. As other people have noted, the fan on the heating component is a bit loud, but that is a Dimplex issue, not a Belle Flame issue. We are happy with Belle Flame's service. Update: Belle Flame has issued a refund, and have invited us to re-order to facilitate immediate shipping. Will update this review when we receive the product. We bought an electric fireplace from this company weeks ago. TODAY, they called and claimed they didn't get our money from PayPal. Why did they wait until today to make this claim? So, we contacted PayPal and PayPal confirms this vendor DID get their funds. Very sketchy. We've never had any trouble with PayPal and reputable vendors. This stinks to high heaven. I will post again if this is eventually resolved fairly. We either want our money back or we want our fireplace delivered as promised on time.

Highly recommend Belle Flame Highly recommend Belle Flame. Best price by far. I was hesitant at first because of some negative reviews, but I have to say that I had great communication and response to my inquiries and recieved my order within 2 weeks of placing my order. Thank you Belle Flame.

There aren’t enough good things to say… There aren’t enough good things to say about Belle Flame! I recently reached out to them with inquiries about a couple different products. The customer service I received was spot on. They were extremely knowledgeable and thorough with answering any questions I had. If you’re looking for quality, this is your place!

better communication on delivery better communication on delivery, took way to long for what I paid for. Also called and guy said was being mailed that day, two days later I get email with label created.

Thank you for the support I called the company multiple times during the process of my purchase and their customer service was great. I had a number of questions before I bought the Dimplex Evolve and customer support was patient and thoroughly answered my questions. The next couple of times I called was in regards to the delivery of my item. Both times I chose to get a call back and they responded a lot faster than the estimated time given! Thanks