Lost my 20% discount Placed my order for a black and gold frame and was on back order for over a month. I called and cancelled my order and placed a new order for another frame. I received a 20% discount on the back order frame and I couldn't transfer the 20% discount toward my new order.

Over the years I have ordered picture… Over the years I have ordered from Pictureframes.com for all of my paintings and prints. The selection is immense, the quality is of highest standards no matter the price range. Their customer service always goes the extra mile and exceeds my expectations. If their is any problem with you selection they will bend over backwards to ensure you are completely satisfied and then some. What ever your selection is or the price you pay, I have found the value is always greater—no matter how much it may cost.

You've stopped allowing anything but… You've stopped allowing anything but full inch measurements, my pieces can measure in different increments, so now i have to order smaller frames than i would like. Also your color choices in mats has decreased. I would like to see softer color choices along with your previous choices

Everything new is not best. I dislike that you discontinues the phone order service, It was so quick and easy. Bring it back.

Terrible delivery schedule Terrible delivery schedule! Takes 7+ days to get the frame in queue. This is a ready made frame that’s in stock. Absolutely unacceptable…