Buyer Beware Original order was made March 7; UPS was never contacted to pick it up. The item was supposed to be a birthday gift for a March 21st birthday - nothing delivered. After several phone calls with promises to follow up (and nothing happening), the item was reordered and finally delivered on March 29. I had to ask about a refund and was offered 20%. Unacceptable and disappointing.

Issue promptly corrected The initial product delivered was incorrect but the call to Northline was pleasant with clear instructions. Returning the wrong product was easy and I promptly had the correct product.

I ordered it a stove pipe section I ordered it a stove pipe section. It shipped promptly. It arrived intact. It was exactly as an online shopping experience should work.

Exceptional! Exceptional customer service and technical advice for purchase and installation of flue and chimney pipes for a wood stove. I called on several occasions with questions and every time I received competent technical advice without being shuffled from department to department. The company also has great tutorial videos on all the important components for woodstoves - these videos were a great asset! I also had a shipping issue and working with the customer support persons was a pleasure. They were proactive and communicated very well. All the products I needed were in stock, well priced and shipped promptly. I highly recommend working with Northline Express.

Great product Great product! Slow shipping. Nothing like waiting a while to get your project going.