Nancy H
GBThe company was very pleasant to work… The company was very pleasant to work with. I purchased the remote to replace ours. But I later found out that it was just a matter of replacing the batteries in the receiver. So I asked how to return the new one. They responded quickly and sent me all the info I needed for a smooth return. Thank you so much!
Albert
GBCorrect remote/receiver Correct remote/receiver. Wish wouldn’t have had to purchase solenoid too. Local dealers couldn’t recommend proper model after told them 6 VDC output needed and latching relay. Bought wrong unit twice. Expensive.
Steven Clayton
GBThe picture of the remote control… The picture of the remote control showed the unit and the basic hand held transmitter. It didn't come with the unit. I've spent countless hours trying to get the unit to sound regarding the codes with no luck. I've switched out the batteries that came with the unit, added new batteries to the unit and the remote transmitter, pressed the learn button for over the minute described with both a paper clip and a pen. Nada. I've watched videos and still no luck. Any help you can offer would be greatly appreciated.
Betsy Newsome
GBFireplace Remote Found the fireplace remote to replace one from 2006 that’s not working correctly. Almost ordered the wrong one but the information on the online site steered me to the correct remote.
Andy Amstrup
GBGood specifics about policies, but not with the actual product information There was a lot of helpful and specific information about returns, shipping costs, and exchanges. The flat rate shipping costs for any purchase below $99 would be great for some purchases, but not so much for me and my small item. I also was going to purchase a "T" connector to accommodate greater spread to the fire starter instead of just having a straight line fire starter pipe with holes; but there wasn't enough information to know how the "T" worked. More information in the description of the products would be helpful. i.e can you buy an 8" bar to add to the "T" to make all the three arms functional? What do you attach to the "T" fitting? Is one end on one pipe blocked, or are both pipes blocked on one end? Is the block removeable? Because of the lack of information, I just ended up buying the 17" bar to replace mine which had failed after 10 years. This wasn't really what I ideally wanted. Addendum - The 17" lighter pipe arrived on time and exactly as described.