James
GBHad exactly the right part Had exactly the right part, although it seemed a bit expensive. Website was easy to use, and I was pleasantly surprised when the remote arrived before I had expected. Also, quite simple to pair the remote with the existing receiver.
Chuck Fleming
GBKnowledgeable Customer Service The customer service was wonderful. She was able to help me determine why the remote I had would not work with my fireplace and helped me determine exactly the one I would need. My replacement arrived on time and worked exactly as described. I wish I would have called Fireplace Remote Controls at the beginning and saved myself some time.
Betsy Newsome
GBFireplace Remote Found the fireplace remote to replace one from 2006 that’s not working correctly. Almost ordered the wrong one but the information on the online site steered me to the correct remote.
Anna Clark
NZOur order was processed quickly and we… Our order was processed quickly and we had our new remote about a week after ordering it
earl Raupach
GBExceptional customer service from the… Exceptional customer service from the first call to final resolution. Nicolas determined the problem and initiated the replacement while on the phone. Vince made sure my product was shipped and I had an RMA to return my original order. All this occurred within an hour of contacting the company. Certainly exceeded my expectations. Thanks Nicolas and Vince!